ClusterNest

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Privacy Policy

Last updated 2026-09-05T00:00:00.000Z

Privacy Policy

Effective date: 2021-02-01

1. Introduction

Welcome to ClusterNest.

ClusterNest (“us”, “we”, or “our”) operates clusternest.com and c9t.io (hereinafter referred to as the “Service”).

Our Privacy Policy governs your visit to clusternest.com or c9t.io, including subdomains such as console.clusternest.com, and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and, together with the Privacy Policy, constitute your agreement with us (“agreement”).

2. Definitions

SERVICE refers to the clusternest.com and c9t.io website or its subdomains, such as console.clusternest.com, operated by ClusterNest.

PERSONAL DATA refers to data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).

USAGE DATA refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER refers to a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are the Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) refers to any natural or legal person who processes the data on behalf of the Data Controller. We use the services of trusted Service Providers to process your data in accordance with this Privacy Policy.

DATA SUBJECT refers to any living individual who is the subject of Personal Data.

THE USER refers to the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

We collect several types of information for various purposes to provide and improve our Service to you.

4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, and the pages of our Service that you visit, as well as the time and date of your visit.

When you access the Service with a device, this Usage Data may include information such as the type of device you use, the IP address of your device, your device’s operating system, and the type of internet browser you use.

5. Use of Data

ClusterNest uses the collected data for various purposes:

  1. To provide and maintain our Service.
  2. To notify you about changes to our Service.
  3. To allow you to participate in interactive features of our Service when you choose to do so.
  4. To provide customer support.
  5. To gather analysis or valuable information so that we can improve our Service.
  6. To monitor the usage of our Service.
  7. To detect, prevent, and address technical issues.
  8. To fulfill any other purpose for which you provide it.
  9. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  10. To provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.
  11. In any other way we may describe when you provide the information.
  12. For any other purpose with your consent.

6. Customer Data and Our Role

This Privacy Policy concerns two different kinds of data, and our role differs between them.

Account data is the information you give us to have an account and a subscription: your name, email address, company and billing details. For account data, ClusterNest is the controller, and the rest of this Policy describes how we handle it.

Customer data is what you put into a cluster: the logs, metrics, documents and any other content you or your systems write to it, together with anything that data happens to contain. For customer data, you are the controller and ClusterNest is the processor. We process it only to provide the Service and on your documented instructions. We do not use customer data to develop, train or improve any product, and we do not disclose it except as needed to run the Service or where we are legally required to.

Because customer data is under your control, we cannot tell whether it contains personal data, and we do not inspect it to find out. Deciding what is written to a cluster, on what lawful basis, and for how long it is kept, is yours.

A data processing agreement covering our processing of customer data, and a current list of the subprocessors we use to provide the Service, are available on request from [email protected].

Requests from your own users to access or delete personal data held inside a cluster are yours to fulfil, using the cluster’s own interfaces. Where you need our help to do so, contact [email protected].

7. Retention of Data

We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or when we are legally obligated to retain this data for longer periods.

8. Transfer of Data

Customer data is stored within Europe. Clusters are provisioned on infrastructure located in Europe, and we do not replicate the contents of a cluster outside Europe for our own operational convenience.

Account data is also processed within Europe. Where a subprocessor necessarily processes limited account data outside the European Economic Area (for example a payment provider verifying a transaction), that transfer is made under an appropriate transfer mechanism recognised under the GDPR. The subprocessor list available on request identifies where each one processes data.

ClusterNest will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless adequate controls are in place, including the security of your data and other personal information.

9. Disclosure of Data

We may disclose personal information that we collect or that you provide:

  1. Disclosure for Law Enforcement
    Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
  2. Business Transaction
    If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
  3. Other Cases
    We may also disclose your information:
    1. to our subsidiaries and affiliates;
    2. to contractors, service providers, and other third parties we use to support our business;
    3. to fulfill the purpose for which you provide it;
    4. for the purpose of including your company’s logo on our website;
    5. for any other purpose disclosed by us when you provide the information;
    6. with your consent in any other cases;
    7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

10. Security of Data

The security of your data is important to us. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

11. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) or the European Economic Area (EEA), you have certain data protection rights covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [email protected].

In certain circumstances, you have the following data protection rights:

  1. The right to access, update, or delete the information we have on you.
  2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  3. The right to object. You have the right to object to our processing of your Personal Data.
  4. The right of restriction. You have the right to request that we restrict the processing of your personal information.
  5. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable, and commonly used format.
  6. The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Also, please note that we may not be able to provide the Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

12. Your Data Protection Rights Under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the US to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA, we agree to the following:

  1. Users can visit our site anonymously.
  2. Our Privacy Policy link includes the word “Privacy” and can easily be found on the home page of our website.
  3. Users will be notified of any privacy policy changes on our Privacy Policy page.
  4. Users are able to change their personal information by emailing us at [email protected].

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

13. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to learn what data we collect about you, request the deletion of your data, and opt out of its sale (or sharing). To exercise your data protection rights, you can make certain requests and ask us:

  1. What personal information we have about you. If you make this request, we will provide:

    1. The categories of personal information we have collected about you.
    2. The categories of sources from which we collect your personal information.
    3. The business or commercial purpose for collecting or selling your personal information.
    4. The categories of third parties with whom we share personal information.
    5. The specific pieces of personal information we have collected about you.
    6. A list of categories of personal information that we have sold, along with the categories of any other companies to which we sold it. If we have not sold your personal information, we will inform you of that fact.
    7. A list of categories of personal information that we have disclosed for a business purpose, along with the categories of any other companies with which we shared it.

    Please note, you are entitled to request this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

  2. To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through the de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

  3. To stop selling your personal information. We do not sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration, may be considered a “sale” under California law. You are the sole owner of your Personal Data and can request disclosure or deletion at any time.

If you submit a request to stop selling your personal information, we will stop making such transfers.

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services that require the use of your personal information to function. However, under no circumstances will we discriminate against you for exercising your rights.

To exercise your California data protection rights described above, please send your request(s) by email to: [email protected].

Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.

14. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

15. CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

16. Payments

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

18. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

19. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

20. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected].